UK Industrial Fusion Solutions Ltd: PLM Service Management Support - PP-UKIFS-369

UK Industrial Fusion Solutions Ltd is using Delta eSourcing to run this tender exercise

Notice Summary

Title:	PLM Service Management Support - PP-UKIFS-369
Notice type:	UK4: Tender notice
Authority:	UK Industrial Fusion Solutions Ltd
Nature of contract:	Services
Procedure:	Above threshold - Open procedure
Short Description:	1. Summary of Requirement UKIFS seeks a supplier to provide service management support for the Dassault 3DEXPERIENCE PLM system within the STEP Programme. The service will include embedded helpdesk support (1st–3rd line), liaison with Dassault for 4th line, platform administration, user training, and business administration tasks. The contract supports continuity of PLM service management during a critical phase of STEP’s design definition workstream. 2. Key Technical Scope •Service desk support (ITIL4-aligned) for ~270 users initially, scaling to ~500 users. •Support migration from UKAEA Ivanti ticketing system to STEP ticketing system. •Assist with onboarding industrial partners and cloud migration (Dec 2025–Mar 2026). •Provide training materials and support for up to 20 PLM capabilities. •Business and platform administration tasks, including IAM, license monitoring, and dashboard maintenance. •Personnel must hold BPSS (service desk) and SC clearance (business/platform admin).
Published:	10/12/2025 13:12

This opportunity is currently OPEN. To respond to the opportunity, please click Register Interest and follow the on-screen instructions.

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UK-Oxfordshire: Information technology services.

Scope

Description: 1. Summary of Requirement

UKIFS seeks a supplier to provide service management support for the Dassault 3DEXPERIENCE PLM system within the STEP Programme. The service will include embedded helpdesk support (1st–3rd line), liaison with Dassault for 4th line, platform administration, user training, and business administration tasks. The contract supports continuity of PLM service management during a critical phase of STEP’s design definition workstream.

2. Key Technical Scope

•Service desk support (ITIL4-aligned) for ~270 users initially, scaling to ~500 users.
•Support migration from UKAEA Ivanti ticketing system to STEP ticketing system.
•Assist with onboarding industrial partners and cloud migration (Dec 2025–Mar 2026).
•Provide training materials and support for up to 20 PLM capabilities.
•Business and platform administration tasks, including IAM, license monitoring, and dashboard maintenance.
•Personnel must hold BPSS (service desk) and SC clearance (business/platform admin).
For more information about this opportunity, please visit the Delta eSourcing portal at:
https://ukifs.delta-esourcing.com/tenders/UK-UK-Oxfordshire:-Information-technology-services./8G5QA388HR

To respond to this opportunity, please click here:
https://ukifs.delta-esourcing.com/respond/8G5QA388HR

Total value (estimated):

GBP 400,000 excluding VAT GBP 480,000 including VAT

Description

Contract dates (estimated)
10/02/2026 to 10/02/2027
CPV Classifications:
72222300 - Information technology services. 72253000 - Help-desk and support services.

Contract can be extended:
Yes

Extension Date:
10/08/2027

Delivery regions:
UK UNITED KINGDOM

Award criteria:
Quality criterion - Name: Tecnical / Weighting:
Quality criterion - Name: Social Value / Weighting:
Quality criterion - Name: Total Contract Value / Weighting:

Legal and financial capacity conditions of participation: See ITT for further information
Technical ability conditions of participation: See ITT for further information

Submission

Enquiry deadline: 06/01/2026 Time: 13:00Tender submission deadline: 16/01/2026 Time: 17:00
Submission address and any special instructions: https://ukifs.delta-esourcing.com
An electronic auction will be used: No
Languages that may be used for submission: English, Award decision date (estimated): 28/01/2026

Procedure

Procedure type: Open procedure

Contracting authority

       UK INDUSTRIAL FUSION SOLUTIONS LTD, PCRM-7973-DCBL
       UK Industrial Fusion Solutions Ltd, Culham Campus, Oxfordshire, OX14 3DB, United Kingdom
       Email: operationalprocurement.step@ukifs.uk
       Contact: Operational Procurement Team
       Address of the buyer profile: https://www.gov.uk/government/organisations/uk-industrial-fusion-solutions

Organisation type: BODY_PUBLIC
Devolved regulations that apply: None