UK Industrial Fusion Solutions Ltd has published this notice through Delta eSourcing
| Notice Summary |
|---|
| Title: | PLM Service Management Support - PP-UKIFS-369 |
| Notice type: | UK6: Contract award notice |
| Authority: | UK Industrial Fusion Solutions Ltd |
| Nature of contract: | Services |
| Procedure: | Above threshold - Open procedure |
| Short Description: | 1. Summary of Requirement UKIFS seeks a supplier to provide service management support for the Dassault 3DEXPERIENCE PLM system within the STEP Programme. The service will include embedded helpdesk support (1st–3rd line), liaison with Dassault for 4th line, platform administration, user training, and business administration tasks. The contract supports continuity of PLM service management during a critical phase of STEP’s design definition workstream. 2. Key Technical Scope •Service desk support (ITIL4-aligned) for ~270 users initially, scaling to ~500 users. •Support migration from UKAEA Ivanti ticketing system to STEP ticketing system. •Assist with onboarding industrial partners and cloud migration (Dec 2025–Mar 2026). •Provide training materials and support for up to 20 PLM capabilities. •Business and platform administration tasks, including IAM, license monitoring, and dashboard maintenance. •Personnel must hold BPSS (service desk) and SC clearance (business/platform admin). |
| Published: | 11/02/2026 14:06 |
View Full Notice
Scope
Description: 1. Summary of Requirement
UKIFS seeks a supplier to provide service management support for the Dassault 3DEXPERIENCE PLM system within the STEP Programme. The service will include embedded helpdesk support (1st–3rd line), liaison with Dassault for 4th line, platform administration, user training, and business administration tasks. The contract supports continuity of PLM service management during a critical phase of STEP’s design definition workstream.
2. Key Technical Scope
•Service desk support (ITIL4-aligned) for ~270 users initially, scaling to ~500 users.
•Support migration from UKAEA Ivanti ticketing system to STEP ticketing system.
•Assist with onboarding industrial partners and cloud migration (Dec 2025–Mar 2026).
•Provide training materials and support for up to 20 PLM capabilities.
•Business and platform administration tasks, including IAM, license monitoring, and dashboard maintenance.
•Personnel must hold BPSS (service desk) and SC clearance (business/platform admin).
To view this notice, please click here:
https://ukifs.delta-esourcing.com/delta/viewNotice.html?noticeId=1013521775
To respond to this opportunity, please click here:
https://ukifs.delta-esourcing.com/respond/8G5QA388HR
Total value (estimated):
GBP 400,000 excluding VAT GBP 480,000 including VAT
Contract Details
Contract 1
Contract value: GBP 480,000 including VAT
Below the relevant threshold: No
Award decision date: 11/02/2026
Earliest date the contract will be signed: 26/02/2026
Contract dates (estimated): 27/02/2026 to 27/02/2027
Main procurement category: SERVICES
CPV classifications:
72222300 - Information technology services.
72253000 - Help-desk and support services.
Supplier
Supplier: TECHNIA LTD
Technia, Nordic House, Brunleys
Milton Keynes
MK11 3EW
UK
Email: Richard.sellers@technia.com
Small or medium-sized enterprise (SME): Yes
Contract: 1
Procedure
Procedure type: Open procedure