UK Fusion Energy Ltd is using Delta eSourcing to run this tender exercise
| Notice Summary |
|---|
| Title: | PLM Service Management Support - PP-UKIFS-369 |
| Notice type: | UK4: Tender notice |
| Authority: | UK Fusion Energy Ltd |
| Nature of contract: | Services |
| Procedure: | Above threshold - Open procedure |
| Short Description: | 1. Summary of Requirement UKIFS seeks a supplier to provide service management support for the Dassault 3DEXPERIENCE PLM system within the STEP Programme. The service will include embedded helpdesk support (1st–3rd line), liaison with Dassault for 4th line, platform administration, user training, and business administration tasks. The contract supports continuity of PLM service management during a critical phase of STEP’s design definition workstream. 2. Key Technical Scope •Service desk support (ITIL4-aligned) for ~270 users initially, scaling to ~500 users. •Support migration from UKAEA Ivanti ticketing system to STEP ticketing system. •Assist with onboarding industrial partners and cloud migration (Dec 2025–Mar 2026). •Provide training materials and support for up to 20 PLM capabilities. •Business and platform administration tasks, including IAM, license monitoring, and dashboard maintenance. •Personnel must hold BPSS (service desk) and SC clearance (business/platform admin). |
| Published: | 10/12/2025 13:12 |
View Full Notice
Contracting authority
- Contracting authority:
- UK INDUSTRIAL FUSION SOLUTIONS LTD
- Public Procurement Organisation Number:
- PCRM-7973-DCBL
- Address:
UK Industrial Fusion Solutions Ltd, Culham Campus
Oxfordshire
OX14 3DB
UK- Contact name:
- Operational Procurement Team
- Email:
- operationalprocurement.step@ukifs.uk
- Telephone:
- Not provided
- Website:
- https://www.gov.uk/government/organisations/uk-industrial-fusion-solutions
- Organisation type:
- BODY_PUBLIC
- Devolved regulations that apply:
- None
Procedure
- Procedure type:
Open procedure- Preliminary market engagement conducted:
- Yes
- Tenders received:
- 0
- Tenders assessed:
- 0
- Tenders from SMEs:
- 0
- Tenders from VCSEs:
- 0
- Special regime:
None
Scope
- Title:
- PLM Service Management Support - PP-UKIFS-369
- Reference number:
- PP-UKIFS-369
- Main procurement category:
- SERVICES
- Description:
- 1. Summary of Requirement
UKIFS seeks a supplier to provide service management support for the Dassault 3DEXPERIENCE PLM system within the STEP Programme. The service will include embedded helpdesk support (1st–3rd line), liaison with Dassault for 4th line, platform administration, user training, and business administration tasks. The contract supports continuity of PLM service management during a critical phase of STEP’s design definition workstream.
2. Key Technical Scope
•Service desk support (ITIL4-aligned) for ~270 users initially, scaling to ~500 users.
•Support migration from UKAEA Ivanti ticketing system to STEP ticketing system.
•Assist with onboarding industrial partners and cloud migration (Dec 2025–Mar 2026).
•Provide training materials and support for up to 20 PLM capabilities.
•Business and platform administration tasks, including IAM, license monitoring, and dashboard maintenance.
•Personnel must hold BPSS (service desk) and SC clearance (business/platform admin).
For more information about this opportunity, please visit the Delta eSourcing portal at:
https://ukifs.delta-esourcing.com/tenders/UK-UK-Oxfordshire:-Information-technology-services./8G5QA388HR
To respond to this opportunity, please click here:
https://ukifs.delta-esourcing.com/respond/8G5QA388HR - Total value (estimated):
GBP 400,000 excluding VAT
GBP 480,000 including VAT
Description
- Description:
- Not provided
- Suitable for SMEs:
- No
- Suitable for VCSEs:
- No
- Contract dates (estimated):
- 10/02/2026 to 10/02/2027
- CPV classifications:
72222300 - Information technology services.
72253000 - Help-desk and support services.- Contract can be extended:
- Yes
- Extension date:
- 10/08/2027
- Delivery regions:
UK - UNITED KINGDOM- Award criteria:
Name: Tecnical / Weighting:
Name: Social Value / Weighting:
Name: Total Contract Value / Weighting:- Legal and financial capacity conditions of participation:
- See ITT for further information
- Technical ability conditions of participation:
- See ITT for further information
Documents
- Associated tender documents:
Not provided- Technical specifications:
Not provided
Submission
- Enquiry deadline:
- 06/01/2026 Time: 13:00
- Tender submission deadline:
- 16/01/2026 Time: 17:00
- Submission address and any special instructions:
- https://ukifs.delta-esourcing.com
- An electronic auction will be used:
No- Languages that may be used for submission:
English- Award decision date (estimated):
- 28/01/2026
Other information
- Legal and financial capacity conditions of participation:
- Not provided
- Technical ability conditions of participation:
- Not provided
- Comprehensive and Progressive Agreement for Trans-Pacific Partnership (CPTPP):
- No
- Government Procurement Agreement (GPA):
- No
- A conflicts assessment has been prepared and revised:
- Yes
Other organisations
Not provided
View any Notice Addenda
Contracting Authorities
- Contracting authority:
- UK INDUSTRIAL FUSION SOLUTIONS LTD
- Public Procurement Organisation Number:
- PCRM-7973-DCBL
- Address:
UK Industrial Fusion Solutions Ltd, Culham Campus
Oxfordshire
OX14 3DB
UK- Contact name:
- Operational Procurement Team
- Email:
- operationalprocurement.step@ukifs.uk
- Telephone:
- Not provided
- Website:
- https://www.gov.uk/government/organisations/uk-industrial-fusion-solutions
- Organisation type:
- BODY_PUBLIC
- Devolved regulations that apply:
- None
Procedure
- Procedure type:
Open procedure- Preliminary market engagement conducted:
- Yes
- Tenders received:
- 0
- Tenders assessed:
- 0
- Tenders from SMEs:
- 0
- Tenders from VCSEs:
- 0
- Special regime:
None
Scope
- Title:
- PLM Service Management Support - PP-UKIFS-369
- Reference number:
- PP-UKIFS-369
- Main procurement category:
- SERVICES
- Description:
- 1. Summary of Requirement
UKIFS seeks a supplier to provide service management support for the Dassault 3DEXPERIENCE PLM system within the STEP Programme. The service will include embedded helpdesk support (1st–3rd line), liaison with Dassault for 4th line, platform administration, user training, and business administration tasks. The contract supports continuity of PLM service management during a critical phase of STEP’s design definition workstream.
2. Key Technical Scope
•Service desk support (ITIL4-aligned) for ~270 users initially, scaling to ~500 users.
•Support migration from UKAEA Ivanti ticketing system to STEP ticketing system.
•Assist with onboarding industrial partners and cloud migration (Dec 2025–Mar 2026).
•Provide training materials and support for up to 20 PLM capabilities.
•Business and platform administration tasks, including IAM, license monitoring, and dashboard maintenance.
•Personnel must hold BPSS (service desk) and SC clearance (business/platform admin).
To view this notice, please click here:
https://ukifs.delta-esourcing.com/delta/viewNotice.html?noticeId=1013521775
To respond to this opportunity, please click here:
https://ukifs.delta-esourcing.com/respond/8G5QA388HR - Total value (estimated):
GBP 400,000 excluding VAT
GBP 480,000 including VAT
- Contract value:
- GBP 480,000 including VAT
Contract Details
Contract 1
- Title:
- PLM Service Management Support PP-UKIFS-369
- Reference number:
- Not provided
- Contract value:
- GBP 480,000 including VAT
- Below the relevant threshold:
- No
- Award decision date:
- 11/02/2026
- Earliest date the contract will be signed:
- 26/02/2026
- Contract dates (estimated):
- 27/02/2026 to 27/02/2027
- Main procurement category:
- SERVICES
- CPV classifications:
72222300 - Information technology services.
72253000 - Help-desk and support services.- Delivery regions:
UK - UNITED KINGDOM- Assessment summaries sent:
- 11/02/2026
Supplier
- Supplier:
- TECHNIA LTD
- Companies House:
- 04286171
- Address:
Technia, Nordic House, Brunleys
Milton Keynes
MK11 3EW
UK- Email:
- Richard.sellers@technia.com
- Telephone:
- Not provided
- Small or medium-sized enterprise (SME):
- Yes
- Voluntary, community or social enterprise (VCSE):
- No
- Supported employment provider:
- No
- Public service mutual:
- No
Other organisations
Not provided