UK-Oxfordshire: Information technology services.

Scope

Scope: PLM Service Management Support

Description:

UKIFS seeks a supplier to provide service management support for the Dassault 3DEXPERIENCE PLM system within the STEP Programme. The service will include embedded helpdesk support (1st–3rd line), liaison with Dassault for 4th line, platform administration, user training, and business administration tasks. The contract supports continuity of PLM service management during a critical phase of STEP’s design definition workstream.

Further information will be provided via a Tender Notice (to be published)
To view this notice, please click here:
https://ukifs.delta-esourcing.com/delta/viewNotice.html?noticeId=1000121991

Total value (estimated):

GBP 400,000 excluding VAT GBP 480,000 including VAT

Contract dates (estimated)

10/02/2026 to 10/02/2027

CPV Classifications:

72222300 - Information technology services.
72253000 - Help-desk and support services.

Delivery regions:

UK UNITED KINGDOM

Engagement

Engagement deadline
24/06/2025
The engagement was carried out before this notice was published. Engagement process description:
1. Summary of Engagement
UKIFS conducted preliminary market engagement to inform the development of requirements for the procurement of PLM Service Management Support within the STEP Programme. This engagement aimed to understand considerations around service delivery, security, and transition needs.

2. Engagement Details
Participants:
•Dassault (strategic partner providing 3DEXPERIENCE software)
•Technia (supplier to UKAEA, of which UKIFS is a wholly owned subsidiary)
•Format: Separate c.30-minute virtual sessions via Microsoft Teams

Topics Covered:
•Location and working arrangements, including security requirements
•Information security and access management considerations
•Transition from UKAEA support team to outsourced provider
•Migration and upgrade requirements
•Estimated ticket volumes and support time assumptions

3. Outcome
The engagement helped UKIFS refine its understanding of service requirements and operational considerations. No confidential or non-public information was shared with suppliers beyond what is now included in the published technical specifications, as part of the corresponding (active) open tender for this requirement. The final requirements were developed independently by UKIFS approximately three months after the engagement.

Contracting authority

UK INDUSTRIAL FUSION SOLUTIONS LTD, PCRM-7973-DCBL
UK Industrial Fusion Solutions Ltd, Culham Campus, Oxfordshire, OX14 3DB, United Kingdom
Email: operationalprocurement.step@ukifs.uk
Contact: Operational Procurement Team
Address of the buyer profile: https://www.gov.uk/government/organisations/uk-industrial-fusion-solutions

Organisation type: BODY_PUBLIC
Devolved regulations that apply: None